NUMERICBEES has set up an e-commerce site accessible via the Internet at the address https://www.numericbees.com/. It is open to all users of this network (hereinafter referred to as "Internet users or prospects"). It is published by the company NUMERICBEES, SAS with a capital of 1000 €, whose head office is in LYON, 69003, 56, Rue du Dauphiné, registered in the Trade and Companies Register of LYON under the number 902 826 551, hereinafter referred to as the "seller.
The site allows NUMERICBEES to offer beekeeping articles and accessories for sale (hereinafter referred to as "products") to Internet users browsing the site. For the purposes of these terms and conditions, it is agreed that the Internet user and NUMERICBEES will be collectively referred to as the "parties" and individually referred to as the "party". The Internet user who has validated an order will then be referred to as the "customer". The rights and obligations of the Internet user necessarily apply to the "customer".
The "customer", prior to placing an order, declares that he/she has the full legal capacity to commit himself/herself under these general terms of sale.
Any order for a Product offered on the Site implies consultation and acceptance of these general terms and conditions of sale, without this acceptance being conditional on a handwritten signature by the User. In accordance with the provisions of Articles 1365 to 1368 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, taken for the application of Article 1367 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the order form as specified in Article 3.3 below, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.
These general conditions of sale do not apply to any other sales channel through which a NUMERICBEES product could have been acquired.
The purpose of the present general conditions of sale is, on the one hand, to inform any Internet user about the conditions and modalities under which NUMERICBEES proceeds with the sale and delivery of the ordered products and, on the other hand, to define the rights and obligations of the Parties within the framework of the sale of products by NUMERICBEES to the "customer". They apply, without restriction or reservation, to all sales, by NUMERICBEES, of products offered on its website [https://www.numericbees.com/]
These terms and conditions apply to the exclusion of any other document.
The products offered for sale by NUMERICBEES are those presented on the site at the date of consultation by the Internet user, within the limits of available stocks. The photographs illustrating the Products are not contractually binding.
The prices of the Products are indicated in euros, inclusive of all taxes and including the VAT for the European country concerned applicable on the date of the order. The costs of transporting the Products are not included in the prices of the Products.
NUMERICBEES reserves the right, which the Internet User accepts, to modify the price of its Products at any time. The Products will be invoiced on the basis of the prices in force at the time of validation of the order by the "client", as indicated on the site at the time of the order, subject to the availability of the said products.
The Internet user may browse freely and without charge through the various pages of the site, without being committed to an order.
The Internet user shall bear the cost of telecommunications when accessing the Internet and using the site.
On the product page, the "prospect" may obtain an offer for the goods he/she wishes.
He/she can choose the product(s) he/she wants. The unit price and total price of the goods chosen will be displayed exclusive of tax and inclusive of tax for the desired country of delivery in the continental European Union and Switzerland. The VAT rate applied will be clearly mentioned.
The ultra-marine territories of the European Union countries, including those of France, are excluded from the marketing area. The same applies to all countries not belonging to the European Union.
Depending on the country chosen and the delivery method selected, the "prospect" will obtain an offer including delivery, with no surprises.
The "prospect" will have the choice to accept or not the proposed offer, to modify the elements of the offer as he wishes, and to obtain the information he wants.
The duration of the offer is limited to the duration of the Internet user's connection to the product pages, offer and payment of the order. Any other change of page or exit from the NUMERICBEES site will result in the deletion of the offer, and the deletion of the personal data if they have been entered.
If the "prospect" accepts an offer, he/she will be able to proceed to the order stage.
During the order stage, the "prospect" :
The Internet User is informed and accepts that the entry of his/her details is proof of his/her identity and manifests his/her consent.
Order processing and contact are generally carried out by e-mail. The customer must ensure that the e-mail address provided for order processing is correct, so that e-mails sent by the "seller" can be received at this address. In particular, when using ANTISPAM filters, the customer must ensure that all e-mails sent by the 'seller' or third parties commissioned by the 'seller' to process the order can be delivered.
The "prospect's" order can then be validated by clicking "continue to payment". The "prospect" is redirected to the CREDIT MUTUEL's secure online payment site, called MONETICO PAIEMENT, whose URL address is https://p.monetico-services.com/paiement.cgi, presented in incrustation in the page of the site https://www.numericbees.com/. NUMERICBEES then no longer has access to any personal information of the "prospect", and in particular his bank details.
After clicking on "continue to payment", the order data is transmitted to MONETICO PAIEMENT, the electronic payment server of the bank "CREDIT MUTUEL", and the "prospect" is automatically redirected to this server. It is specified that this server is subject to S.S.L. (Secure Socket Layer) security in order to protect all data related to payment methods more effectively, and that at no time will the "customer's" banking data be transmitted on the NUMERICBEES computer system.
The "prospect" may:
From the click on "pay now", the "prospect" becomes a "customer". He has registered his order and is considered to have accepted with full knowledge of the facts and without reservation the present general conditions of sale, the prices, volumes and quantities of the products offered for sale and ordered. The financial transaction is carried out by MONETICO PAIEMENT which provides a payment receipt to the "customer" and sends it to him by email.
The order will become irrevocable upon receipt of the full amount by NUMERICBEES, subject to the right of withdrawal stipulated below. The order being final and irrevocable, any request for modification made by the "customer" is subject to acceptance by NUMERICBEES.
The "customer's" bank account will be debited on the day of the order.
Likewise, NUMERICBEES is obliged to deliver products that conform to those ordered, subject to :
Once the payment has been validated, a summary of the order will be sent to the "customer" at the e-mail address that he/she has provided.
All orders are payable in euros, in cash, all taxes included, by national CB or international VISA and MasterCard credit cards, to the exclusion of any other means. The "customer" guarantees NUMERICBEES that he/she has the necessary authorisations to use the credit card payment method when registering the order form.
NUMERICBEES reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the "customer", in the event of a payment incident or in the event of an existing dispute with the "customer".
In the context of the fight against Internet fraud, the information relating to your order may be transmitted to any third party for verification.
The order will be executed at the latest within 30 days from the day following the validation by the "customer" of his order.
The products will be delivered to the address indicated by the "customer" on the order form. This address must be consistent with the geographical area chosen during the ordering phase.
NUMERICBEES shall not be held responsible in the event of excessive delivery time due to the carrier, nor in the event of loss of the Products ordered or postal service strikes.
Shipments are made by the carrier chosen by the "client" who has the option to track the package on the carrier's website with the tracking number provided.
Any order placed on the Site and delivered outside metropolitan France may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and taxes, if any, related to the delivery of an item are the responsibility of the "customer". NUMERICBEES cannot be held responsible for delays and costs related to the customs clearance of deliveries, and is in fact released from any legal responsibility if the payment of taxes was not made by the "customer".
NUMERICBEES is not obliged to check and inform the "customer" of the customs duties and taxes applicable. To know them, NUMERICBEES advises the "customer" to inquire with the competent authorities of the country concerned.
In the case of deliveries to countries outside the European Union, additional costs may arise in particular cases for which the "seller" is not responsible and which are to be borne by the "customer". These are, for example, costs for the transfer of money by credit institutions (e.g. transfer costs, exchange costs) or import duties or taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
The Products are offered within the limits of available stocks. In the event of unavailability of one of the Products, the "customer" will be informed as soon as possible. This information may be notified to him/her, as far as possible, in the following manner:
In all of the above cases, the "customer" will have the possibility of cancelling the order by requesting a refund of the sums paid within thirty (30) days at the latest after they have been deducted, by e-mail sent to info@numericbees.com
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the "customer" shall
NUMERICBEES will not accept packages with postage due.
When the "client" returns Products within the framework of his right of retraction, any risk linked to the return of the Products is at the charge of the "client".
The "client" can consult his rights:
The right of withdrawal does not apply to 'customers' who do not belong to any EU Member State at the time of the conclusion of the contract and whose sole residence and delivery address are outside the EU at the time of the conclusion of the contract.
The goods remain the property of NUMERICBEES until full and effective payment of their price.
The personal information collected in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. Failure to provide this information will result in the automatic rejection of the order.
NUMERICBEES undertakes not to use this information for any purpose other than to fulfil the contract with the "customer" and to comply with its legal obligations. For more information on the protection of personal data, please consult the corresponding information sheet.
NUMERICBEES shall not be held liable for the non-performance of the contract in the event of stock shortage or unavailability of the Product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications.
The "customer" :
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
The "customer" is subject to a duty of care in the use of its products The guarantee of conformity does not apply:
The warranty does not apply to: * Modifications made to the product by a person not authorised by NUMERICBEES, * In case of normal wear and tear of the product, * In case of inappropriate or non-conforming use of the product, * In case of failure to comply with the rules of maintenance of the product, * In case of damage caused by transport, storage or inappropriate handling of the product.
In these cases, the product may be returned to you as is, or repaired upon acceptance and prior payment of an estimate established by NUMERICBEES. The guarantee will not apply to apparent defects.
If one or more stipulations of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
The present general terms and conditions of sale and the order summary sent to the "client" form a contractual whole and constitute the entirety of the contractual relations between the Parties.
In the event of contradiction between these documents, the general sales conditions shall prevail.
Sales of NUMERICBEES products are subject to French law regardless of the country of residence of the "customer" and the place where the order is placed. Any dispute relating to the interpretation, performance or breach of contract between NUMERICBEES and the "customer", even in the event of multiple defendants, will, in the absence of amicable agreement, be the exclusive jurisdiction of the competent French courts in application of the rules laid down by the French Code of Civil Procedure.
In accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 the "Customer" is informed that the European Commission provides an online dispute resolution platform, which you can find at this address: http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Our address for dispute resolution is: info@numericbees.com
We have an agreement with the following consumer ombudsman, to whom you can turn free of charge to settle a dispute for which we have not given you a satisfactory answer.
Consumer Ombudsman: xxxxx
To consult your rights to mediation: https://www.economie.gouv.fr/mediation-conso/vous-etes-consommateur
NUMERICBEES offers its repair service on estimate to the customers who will make the request by email: info@numericbees.com
NUMERICBEES has spare parts available for its customers to replace, when possible, components damaged during the use of the product by the "customer".
NUMERICBEES seeks to source components that are robust over time and in use, insofar as they are available on the market and the knowledge it has of them.
NUMERICBEES strives to be in the spirit of the "reparability index" approach of the Ministry of Ecology in order to facilitate the repair of products and avoid the production of waste.
In this respect, NUMERICBEES strives to facilitate self-repair in complete safety:
The "Internet user" can consult the following documents to complete his information on his rights or on the data processes implemented: